Coronavirus: PTAD adjusts verification, complaint resolution processes

PTAD

The Pension Transitional Arrangement Directorate has made temporary changes to its verificatiaon and complaint resolution procedures for retirees.

It stated that this became imperative in view of the current world health challenges occasioned by the coronavirus pandemic.

PTAD said pensioners wishing to be verified should submit their documents by email or by regular mail to the directorate.

“Pensioners will subsequently be invited on a given date to attend verification following review of their documentation,” it stated.

PTAD said it would ensure response to the needs of its pensioners in a timely manner and provide feedback promptly.

“The directorate’s greatest concern remains the continued well-being of our senior citizens and our staff. These temporary measures are therefore only intended to ensure their safety and comfort,” it stated.

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