PTAD to engage 48,000 pensioners in phone-call based survey

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The Pension Transitional Arrangement Directorate (PTAD) has begun a satisfaction survey towards improving on its service delivery to pensioners.

It said the phone-call based survey, which will run from March 2019 to May 2019 and phone calls to pensioners will be between the hours of 9:00 a.m. and 4:00 p.m., aimed to gauge the pulse of the pensioners, measure their satisfaction with PTAD services and provide the necessary feedback towards improving on our service commitment to pensioners.

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According to it, the survey will involve over 48,000 randomly selected pensioners from the four pension departments under the Directorate’s management namely; the Civil Service Pension Department, the Police Pension Department, the Customs, Immigration and Prisons Pension Department and the Parastatals Pension Department.

It, therefore, urged pensioners to be factual in their response to calling agents who will identify themselves by name.

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