Postage and delivery can be a big part of setting up and running a business, especially for retail or eCommerce businesses. Here are some simple ways to improve your parcel delivery offering to keep your customers loyal and your costs low.
Don’t Rely On Just One Courier Or Delivery Service
Your current parcel delivery offering might be working for you, but it’s always worth having some tried and tested backup options, just in case your preferred courier company suddenly puts their prices up or changes the weight and size limits on the parcels that they will accept.
If you’re an eCommerce business, it’s worth doing some research into what delivery services your customers use the most often. Are your items things that most people will want with next-day delivery. Is cost the most important factor to your customers, and would they be happy to wait longer for a cheaper delivery cost?
Drop Off Or Collection. Which Works Best For You?
Do you spend hours every week in the Post Office queue? Would it be easier to have your parcels collected from your premises instead? What if you could drop them off outside of Post Office opening hours?
A lot of courier companies have local drop-off points across the country where you can drop parcels off for delivery. Once you have found a local drop-off point, if you know you will be sending parcels out on a regular basis, it can be worth getting to know the staff in-store and finding out what time parcels are usually collected from them. As a general rule, the earlier you are able to drop off your parcels, the quicker they will be collected and delivered. If you would prefer to have your parcels collected from your business premises or your home, there’s a lot of choice for delivery courier for this too. Be Collection times can be as early as 8am or as late as 8pm, so make sure you choose a collection address that fits these hours. You can compare costs for collections with a freight carrier shipping calculator.
Check If You Qualify For Discounted Business Parcel Delivery Rates
A lot of courier companies offer discounted parcel delivery rates for businesses and people who often send parcels, such as a business account with the courier.
However, these discounted business parcel delivery rates are often only available to people send hundreds, if not thousands, of parcels a year, so a lot of startups or small business will find that they are excluded from this and need to pay standard postage fees.
The good news for smaller businesses and sole traders who don’t qualify is that some parcel comparison websites have negotiated some discounted shipping rates that anybody is able to make use of. Some of these have no minimum spend or sending volume. It’s well worth searching around for comparison sites that are able to do this to keep your shipping costs low while your business is still growing.