A Lagos-based entrepreneur, Bamidele Moses, has accused Access Bank of removing a total of ₦114,939 from his bank account through transactions he said he did not authorise.
Speaking with the Foundation for Investigative Journalism (FIJ) on Monday, Moses explained that the first debit of ₦87,039 occurred on November 21, 2025. According to him, shortly after receiving the debit alert, he attempted to transfer the remaining ₦28,000 in his account to another bank as a precautionary measure, but the transaction failed.
“I quickly wanted to transfer the remaining funds to another account, but I couldn’t transfer them,” Moses said.
The following day, November 22, 2025, Moses said his account was debited again, this time with ₦27,900. He stated that he immediately sent an email to Access Bank to report both transactions.
In its response, Access Bank reportedly acknowledged the unauthorised debits of ₦87,039 and ₦27,900, assuring Moses that a complaint had been logged and that he would be refunded. The bank also confirmed that the ₦87,039 debit was linked to an online transaction carried out using his debit card details.
However, Moses denied carrying out any online transaction on the said date. He added that despite requesting further details of the transaction, including the name of the organisation that received the funds, the bank failed to respond.
“I wrote back to them via mail that they should send me the details of the company I did transactions with. They never replied to the mail to this moment,” he said.
Moses further disclosed that the incident was not the first time his account had been compromised. He recalled a similar experience in 2024, when his account was debited by over ₦17,000 after he received multiple one-time password (OTP) alerts.
“That night, I received a series of OTPs, and before I knew what was happening, I was debited. I sent several mails, but it was not reversed,” he said.
When contacted on Tuesday, Access Bank responded to FIJ’s inquiry via its official X (formerly Twitter) account, asking for the affected account number and advising the account holder to reach out for further assistance.
“Kindly provide account number and inform account holder to reach out to us for further assistance. Please be assured we will keep your personal information strictly confidential and use it only to improve our service to you,” the bank said.
As of the time of filing this report, Moses said he was yet to receive a refund or detailed explanation of the transactions.
